A Business Phone Service
That Meets All Of Your Needs
Business Phone Service
Your customer journey should always be at the forefront of your mind when selecting the technology they’ll use to connect with your business. Our phone systems will help you handle & report on calls more efficiently to prioritize the impact for your customers.
Provide the best-in-class customer experience through our tailored business phone plans. With all the essential features and many options, it’s never been easier to find an affordable plan that benefits your business.
Without the proper tools, your business runs the risk of losing vital customer information or not having access to the features you need. When it comes to what features your business needs, we have you covered.
Whether your business is just starting out or rapidly growing, here are some factors to keep in mind when searching for the right business phone plan.
1. Customized Greetings and Hold Music
First impressions are everything. From customized greetings, by user or by phone queue, to branded messaging while holding, engage & inform your callers while they connect with your agents.
Don’t settle for the same stuffy elevator hold music that most companies deploy. WE can help your company’s personality shine through.
2. Conferencing and Video Calls
Meet with employees & customers via conference & video calling. We offer collaboration rooms where users can share information and password-secured conference calls for classified meetings.
3. Organized Contact Center
Large inbound call volumes can challenge your employees efficiency & information retention. Our business plans can help create a blueprint for your workflows to optimize, organize and track each customer contact.
Virtual Receptionists built into route callers to their intended destination.
Call Queues provide historical & real-time statistics such as: Handle Time, Talk Time, Hold Time, Longest Wait in Queue, Number of Calls in Queue, Number of Abandoned Calls, etc.
Call Forwarding will send voicemails left on an extension to an email address of choice. This solution will help you fight the battle around the old saying “Voicemail is the enemy of good customer service.” Each email contains a recorded .wav file, PSTN ANI details, date/time & click to dial
Virtual Receptionists utilize natural language processing to deliver a self-service & automated caller experience.
Team Collaboration can be achieved through any device from anywhere in the world. No longer are your resources tied to a desktop or laptop. Our mobile app solution allows connectivity with the one device every employee remembers to carry, their phone.
Microsoft Teams integrations can route calls directly to your support staff, offering convenience to your customer and employees.
Why Choose Us?
As companies move to permanent remote working conditions, we will provide an all-encompassing solution to meet your business requirements.
At Webtecs, our practice is to create raving fans. Ask yourself if your customers are telling others how easy it is to do business with you?
We believe it’s essential to be reliable and use secure communication methods, so all of our communications are done using secured data centers. All information and communications are encoded, so your data is well protected. With a strong emphasis on data protection and straightforward practices, you always know what to expect. Our onboarding process is easy to follow, and we’re with you every step of the way.
Our business works hard to provide you with the services your business needs to thrive. Allow our specialists to help create a roadmap for your growth.
Get Started Today
Whether we are porting existing business numbers
over or starting fresh with a contact
center build, getting started has never been easier.
Contact our team for pricing, a timeline & an optimization scoping call.
Why Do You Need a Business Phone Service?
One of our favorite phrases is “You don’t know what you don’t know.” Our mission is to understand what, how, and why you do business the way you do. With over 20 years of experience in the contact center industry our experts will highlight potential opportunities for best-in-class service.
When it comes to attracting new business, the first contact is crucial. Do you have a business calling profile established to ensure clients don’t slip through the cracks?
The right business phone service provides customer & employee flexibility, ease of use, and metrics on every interaction.
More Call Functions:
Our standard plans provide call forwarding, call recording, caller ID, inbound call routing, and call waiting.
A single business line allows for numerous users to have access to every inbound call. You’ll never have to worry about calls not being able to connect.
Flexible and Easy to Add Employees:
Users can easily be added with extensions that are sent to wireless phones, desk phones, cell phones, or even a computer phone system to handle calls.
Finding the Best Business Phone Service Provider
When searching for the right business phone provider, keep the following factors in mind:
1. Remote Access
The best business phone services allow for your employees to work remotely. Prior to 2020, the demand for remote workers started rising and this trend is here to stay. Ensure that your provider has the technology to accommodate your employees needs.
2. Connection Quality
We’ve all been on a call with sound or visuals that cut in and out. How many times have you seen someone freeze in an unfortunate position on the screen?
Prioritizing connection up-time & quality will set you apart from your competitors. Do you need HD video calls or high-quality audio calls?
3. Technical Support
Internal IT resources are often challenged with the technological needs of your entire business and the contact center needs. When looking for a provider, ask what kind of technical support is offered.
If phones were to be down for a day, how much revenue would your company lose? A company that responds quickly and efficiently resolves your issues is irreplaceable.
Frequently Asked Questions
Q. What is VoIP? How Does it Work?
VoIP stands for Voice over Internet Protocol. It’s a technology that allows phone calls to be made over the internet and wifi instead of a regular landline.
An app is used to route the soundwaves from your phone into a readable digital soundwave that can then be transferred via an internet router. Finally, a VoIP provider picks up the signal and sends it smoothly to the other end of the call: your customer.
Q. Who Benefits from VoIP Systems?
VoIP systems’ biggest benefit is allowing employees mobility when working with your contact center. With a VoIP app adapter, employees have the option to use their mobile devices to handle business calls without incurring further costs.
Q. How Much Does a Business Phone System Cost?
Costs are entirely dictated by the numbers of users needed to be configured, licenses for those users, and add-on feature sets. Some businesses opt for the cheapest option for their phone services and then wonder why their customer service suffers.
Knowing your business requirements and scoping them before a quote will uncover pricing options.
Q. Can I Switch From a Landline Phone to VoIP?
Yes. Converting a landline phone to a VoIP system can be done fairly quickly. Most companies can make this switch very quickly to get your phones up and ringing immediately.
Q. What Kinds of Phones Can I Use with VoIP?
You can use cordless phones, desk phones, cell phones, or even softphones. Make sure to ask that your current phone set up is compatible with their technology.
Email us today to set up a scoping call or generate a quote for yourself with our pricing tool.