Our Support Plans

Webtecs offers three plans to help you with the design, setup and optional ongoing management for support and move/add/change.

Basic Plan

The basic plan is for those customers that need minor support one in production. This is intended to be a support plan that provides a service level for response time and up to four hours per month of break/fix, move/add/change and ongoing consulting.

Enhanced Plan

The enhanced plan includes the support items included with basic and additional support time per month for the active contact center, up to ten hours on a monthly basis.

Premium Plan

The premium plan includes everything the enhanced plan includes but with unlimited break/fix, move/add/change and ongoing consulting and health checks. This plan is intended for a highly active contact center that may have seasonal requirements, fast growth, high attrition or looking to implement advanced features like omnichannel, texting, automation, workforce optimization and on.

*The above will be quoted based on your specific requirements, agent count, queue count and overall IVR structure and advanced applications.