Webtecs offers three plans to help you with the design, setup and optional ongoing management for support and move/add/change.
The basic plan is for those customers that need minor support one in production. This is intended to be a support plan that provides a service level for response time and up to four hours per month of break/fix, move/add/change and ongoing consulting.
The enhanced plan includes the support items included with basic and additional support time per month for the active contact center, up to ten hours on a monthly basis.
The premium plan includes everything the enhanced plan includes but with unlimited break/fix, move/add/change and ongoing consulting and health checks. This plan is intended for a highly active contact center that may have seasonal requirements, fast growth, high attrition or looking to implement advanced features like omnichannel, texting, automation, workforce optimization and on.
*The above will be quoted based on your specific requirements, agent count, queue count and overall IVR structure and advanced applications.