What is a cloud phone system & contact center?
Cloud Contact Center Specialists
Who needs a contact center?
Customer Journey Solutions that makes a difference
Cloud Contact Center Solutions
Contact Center Solutions Made Easy
Webtecs offers cloud based contact center solutions that will enable your workforce to be productive from anywhere on any phone number. With more than 20 years of experience designing, implementing and supporting contact centers we will create a solution for you that will create raving fans. With a hosted, cloud based contact center solution we can deploy in the fraction of time and at a fraction of the cost.
Our experienced team will design the right solution with the right technology that your customers will love.
A Value Added Reseller That Adds Value!
ACD, IVR, CTI, CRM, MOH, SLA, KPI, AHT, ASA, ATT, WFM, NLP, ASR, TTS, ANI, EWT, FCR, Omnichannel, Chat, Text, Email, Preview Dialing, Progressive Dialing, Predictive Dialing, Abandon Rate, Agent State, Reason Codes, Wrap up Codes, Erlang, Staffing Calculations and the list goes on!
Webtecs will simplify and normalize all of the contact center jargon and help you create the most cost effective and powerful customer experience engine that will drive down costs, increase revenue and improve the customer journey.
Benefits of Cloud Contact Center Software For Your Business
You have everything on the cloud with a cloud contact center, but it’s not only about organization or about saving time.
It’s also about improving the user experience for your clients.
Improve Customer Engagement
It’s even easier to interact with your customers with cloud contact center solutions—because of the additional channel availability like chat and SMS/text. In addition, you can communicate with customers via email, phone, or voice bots, all without setting up extra infrastructure.
These deployments are ready for use far faster than traditional Call Centers and customers will rave about the ease of use when contacting you.
Not only will your customers be able to interact easily with this system, but so will you and others in your business. It’s easy to collaborate with others across multiple communication systems in part because these systems are user friendly. Ultimately, this leads to a boost in your productivity & efficiency.
Ready for Remote
It’s always good practice to have systems set up so your employees can work remotely. Not only can they work from home, but the system can route calls to their personal phones (if preferred) providing additional cost savings over the traditional call center model.
The age old saying “you can’t manage what you can’t measure” rings true today. Ultimately, you’ll be given live and historical statistics at every turn to allow you to quickly and effectively make business decisions.
Data security is paramount and not to be taken lightly. Both you and your customers will appreciate the modern security associated with cloud systems. Data storage and their reliability remain best in class as your business scales for growth.
Frequently Asked Questions
Are there any hardware requirements for setup?
You don’t need much to set up a cloud contact center. Because it’s on the cloud, all you need is a stable internet connection. As long as your internet connection has a bandwidth of 150 kbps, you’ll be able to keep your system running smoothly.
Can I migrate an existing contact center?
If you’re worried about how complex it might be to transfer your system over to the cloud, we have you covered. Our migration team will be able to help you transition your business without downtime or any interruptions in your business. With our experts, it’s not as complicated as you think to move your existing platform to the cloud.
How long does it take to set up my cloud contact center solution?
Our cloud contact center solutions deploy faster, thanks to minimal hardware requirements. The exact time required does depend on your needs but it’s often only a few days after our discovery workshops.
Is the cloud really that effective in managing my call center volume?
The short answer is absolutely!
This is useful in situations like seasonal traffic spikes or even unforeseen incidents. Cloud contact center solutions allow you to take advantage of the flexibility and adaptability of the cloud so you can seamlessly scale up on demand.