It starts with an initial meeting where we will review your objectives. The initial meeting will take roughly 30 minutes to review your goals and we will then invest the necessary amount of time to research your core application integration potential.
Integration possibilities are endless. Every vertical has many applications that we can integration to, here are some examples:
Health Care – Epic, Cerna, Allscripts, Konica Minolta
Financial Institutions – Jack Henry, FIS, FiservDNA, Coorelation.
CRM-ERP Solutions – Salesforce.com, Microsoft Dynamics, Netsuite, Zoho
Ticketing Systems – Service Now, Zendesk, Support Force, Freshdesk
THE LIST GOES ON
We start with a pricing discovery to determine your goals and objectives. That will result in the scoping of two components-
- First, a fixed price statement of work that will allow us to build the integration.
- Second, the monthly subscription and maintenance of our middleware solution
Yes, if you are in the need for additional support or design, this can be provided either from Webtecs or our parent company Workflow Concepts.
No, Webtecs pricing allows you to pay in twelve month increments.
The interoperability integrations can be time consuming to design and implement. This effort will be provided through the statement of work. In some cases we may require longer terms on the middleware access if the integration and tuning is a longer term engagement.
Our technical support resources are fully-equipped and work remotely and are US and nearshore based. Our office is located in Tampa, FL.
Webtecs is purely a middleware and interoperability organization, our goal is to design and support code that allows our customers to cleanly integrate to their contact center systems with core business applications.
Workflow Concepts is a contact center design, implementation and support company dedicated to Cisco UCCX and Webex Contact Center solutions.