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Why Partnering With Us Is Better.

Our Webex engineers are  professionals, they not only integrate with your business, but also provide recommendations to continuously improve your process, all included as part of our virtual managed service package.

Support that scales with your business.

Simple flat-rate plans based on your business size.

Standard

For Customers that need backup support to thier existing teams as an insurance policy for when your team is not available. We can be a back up to your IT team for vacation times, holidays, maternity/paternity leave etc. Unlimited users as any work over four hours used per month will be billable at $195/hr.
Starting at $1,200/MO
  • Minimum 12-month agreement
  • Unlimited users
  • Up to four hours per month
  • Break/Fix
  • Move/Add/Change
  • 4-hour service level
  • Anything over 4 hours of time in a month will be invoiced at $195/hr
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Pro

As a backup to your IT staff or a primary support model, Webtecs will be your one-stop for all your Webex Calling and basic Contact Center needs.
Starting at $1,900/MO
  • Minimum 12-month agreement
  • Up to 100 Calling users and 10 basic Contact Center users & 2 locations
  • Over 100 Calling users, $5 per user per month
  • Over 10 WxCC users, $20 per user per month
  • Over 2 locations, $100/location/month
  • 4-hour service level
  • Any customized support must be quoted
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Enterprise

Similar to the Commercial Support Program, a backup to your IT staff or a primary support model, Webtecs will be your one-stop for all your Webex Calling and basic Contact Center needs.
Starting at $3,900/MO
  • Minimum 12-month agreement
  • Up to 500 calling users, 20 CX Essentials Agents, up to 4 locations
  • Over 500 Calling users, $5 per user per month
  • Over 10 WxCC users, $20/user per month
  • Over 4 locations, $100/location/month
  • 4-hour service level
  • WxCC support must be quoted separately
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Advanced

For customers that have a larger Webex Contact Center configuration with multiple locations, we will provide a quote based on your exact needs. This will require a pricing discovery and audit of your existing configuration.
Need AI, Custom Plan?
Must be quoted
  • Minimum 12-month agreement
  • Over 500 Calling users and Webex Contact Center needs and multiple locations
  • Onboarding fees may be required
  • Any customizations and database integrations will require a dedicated support line item
  • Documentation fees will apply
  • Hypercare Service level available for an additional fee, 15-minute SLA
  • Omnichannel or AI support provided, must be quoted separately
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Why should you outsource your Webex Support?

Best-In-Class

You'll have peace of mind to expedite change and reduce downtime with the newest technologies. Our remote team has the processes, systems, and infrastructure in place to provide your business expert support around the clock.

Greater Efficiencies

Lower your IT burden with outsourced experts that never take a break. We provide frictionless support at a moment's notice and will compliment your current IT and Business Process professionals.

Expertise

Webex is our specialty and we offer practical advice and a solid strategy for our customers. We believe specialization and personalization deliver true efficiency and results.

All-in-one remote Webex Technical Support to help you operate your business.

Let's make today the day

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Use the form to tell us a little bit about your business and support needs.

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We'll build a program that works for you.

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